Common Questions
The Info You’re After
What is your return policy?
Due to the nature of the items I have for sale here I do not accept returns. I offer very clear descriptions and photographs of every item, please be sure to thoroughly read item descriptions before making purchases.
If an item arrives damaged, please contact me at once and we will arrive at a fair solution.
How do you ship your products and when can I expect my order?
All items are carefully packaged in securely sealed, sturdy, cardboard shipping boxes. Order processing time depends on many factors such as if your item is made to order, and how full my current workload is. Please be patient and understanding if your order is taking some time to complete. I run this business alone and make everything by hand with lots of love and attention to detail. Wedding cake toppers (and other customs) often take 2-3 weeks and sometimes up to a couple months to complete if my orders are full. Ready made items most often ship within a week of when they are ordered.
What are the payment options?
Bee's Clay Cache securely accepts payments in the form of all major credit cards, Apple Pay, and PayPal.
How does your custom order waiting list work?
*Custom orders are currently unavailable*
When available, I take custom order requests via email and add them to a waiting list. I am often only able to work on one at a time and only in between my regular shop updates, so sometimes the wait can be a couple months or longer. I will create and send the link to the listing for your request at the time I am able to begin work on it. Payment is due in full prior to me beginning the work. If you are on the list be sure to check your email regularly!
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